> ## Documentation Index > Fetch the complete documentation index at: https://docs.talkpilot.io/llms.txt > Use this file to discover all available pages before exploring further. # Get call details > Returns full call details including transcript and audio URL. Purged calls (`is_purged: true`) have had their personal data removed by the retention process — expect `transcript`, `audio_file_url`, and `phone_number` to be null. ## OpenAPI ````yaml get /v1/agents/{agentId}/calls/{callId} openapi: 3.1.0 info: title: TalkPilot API version: 1.0.0 description: > The TalkPilot API allows you to programmatically manage your call center agents, employees, forwarding slots, knowledge base, and more. ## Authentication All API requests require an API key passed via the `X-API-Key` header: ``` X-API-Key: tp_live_abc123def456... ``` An API key can reach every organization its creator is a member of (see `GET /v1/organization`) and can be restricted to specific agents and permissions. Create and manage keys in the TalkPilot Dashboard under **Settings > API** (Dev-Admin only). ## Rate Limiting Default limits per API key: **60 requests/minute** and **1,000 requests/hour** (both enforced, both configurable per key). Rate limit headers are included in every response to a request authenticated with an API key (Dashboard JWT requests are not rate limited): - `X-RateLimit-Limit` — Max requests per minute - `X-RateLimit-Remaining` — Remaining requests in the current minute window - `X-RateLimit-Reset` — Unix timestamp roughly 60 seconds in the future When rate limited, the API returns `429 Too Many Requests` with `Retry-After: 60` (minute window) or `Retry-After: 3600` (hour window). ## Pagination List endpoints support pagination via query parameters: - `page` — Page number (default: 1) - `limit` — Items per page (default: 20, max: 100) Paginated responses include a `pagination` object with `page`, `limit`, `total`, and `pages`. ## Error Format All errors follow a consistent format: ```json { "error": { "code": "VALIDATION_ERROR", "message": "Human-readable description", "details": [{ "field": "name", "message": "Required" }], "request_id": "req_abc123" } } ``` contact: name: TalkPilot Support email: support@talkpilot.io license: name: Proprietary identifier: LicenseRef-Proprietary servers: - url: https://api.talkpilot.io description: Production security: - apiKey: [] tags: - name: Health description: API health and status - name: Agents description: Manage AI agent configurations - name: Workflow description: Multi-state conversation flow of an agent - name: Tools description: Manage agent tools (HTTP requests, call transfers, etc.) - name: Employees description: Manage employees linked to agents - name: Contacts description: >- Customer contacts (customer_database) per agent — the voice agent recognises callers and greets them by name or tag from here - name: Forwarding Slots description: Manage call forwarding slot assignments - name: Knowledge Base description: Manage agent knowledge base documents - name: Calls description: Read call records and transcripts - name: Organization description: Organization-level settings - name: API Keys description: Manage API keys (Dashboard JWT auth only; dev_admin) paths: /v1/agents/{agentId}/calls/{callId}: get: tags: - Calls summary: Get call details description: | Returns full call details including transcript and audio URL. Purged calls (`is_purged: true`) have had their personal data removed by the retention process — expect `transcript`, `audio_file_url`, and `phone_number` to be null. operationId: getCall parameters: - $ref: '#/components/parameters/AgentId' - $ref: '#/components/parameters/CallId' responses: '200': description: Call details content: application/json: schema: $ref: '#/components/schemas/CallDetail' example: id: call-uuid-1 call_id: lk_call_abc123 customer_name: Hans Meier customer_request: 'Frage zu Rechnung #1234' phone_number: '+491701234567' duration: 180 done: true general_success: true final_score: 8 disconnection_reason: user_hangup call_summary: >- Kunde fragte nach Rechnung #1234. Agent konnte Frage beantworten. transcript: '[{"role":"agent","text":"Guten Tag..."}]' audio_file_url: https://storage.example.com/calls/abc123.wav employee: Max Mustermann note: Rueckruf vereinbart fuer Donnerstag is_purged: false deleted_at: null agent_id: 550e8400-e29b-41d4-a716-446655440000 created_at: '2026-03-19T10:30:00Z' updated_at: '2026-03-19T10:35:00Z' '401': $ref: '#/components/responses/Unauthorized' '403': $ref: '#/components/responses/Forbidden' '404': $ref: '#/components/responses/NotFound' '429': $ref: '#/components/responses/RateLimited' components: parameters: AgentId: name: agentId in: path required: true description: Agent UUID schema: type: string format: uuid CallId: name: callId in: path required: true description: Call UUID schema: type: string format: uuid schemas: CallDetail: description: Full call details including transcript and audio URL allOf: - $ref: '#/components/schemas/Call' - type: object properties: transcript: type: - string - 'null' description: JSON string of conversation messages audio_file_url: type: - string - 'null' format: uri description: >- Recording URL as stored by the voice agent. Not re-signed by the API — it may have expired; use the Dashboard for playback final_score: type: - number - 'null' minimum: 1 maximum: 10 description: AI-generated quality score (1-10) Call: type: object description: Call summary (list view — no transcript or audio) properties: id: type: string format: uuid call_id: type: - string - 'null' description: External call ID (e.g. LiveKit) customer_name: type: - string - 'null' customer_request: type: - string - 'null' phone_number: type: - string - 'null' duration: type: - integer - 'null' description: Call duration in seconds done: type: - boolean - 'null' general_success: type: - boolean - 'null' disconnection_reason: type: - string - 'null' enum: - user_hangup - agent_hangup - call_transfer - unknown - busy - no_answer - dial_error description: '`busy`, `no_answer` and `dial_error` occur on outbound calls only' call_summary: type: - string - 'null' employee: type: - string - 'null' description: Assigned employee name note: type: - string - 'null' agent_id: type: - string - 'null' format: uuid is_purged: type: boolean deleted_at: type: - string - 'null' format: date-time created_at: type: string format: date-time updated_at: type: string format: date-time Error: type: object required: - error properties: error: type: object required: - code - message - request_id properties: code: type: string enum: - VALIDATION_ERROR - UNAUTHORIZED - FORBIDDEN - AGENT_NOT_ACCESSIBLE - NOT_FOUND - CONFLICT - RATE_LIMITED - INTERNAL_ERROR message: type: string details: type: array items: type: object properties: field: type: string message: type: string request_id: type: string responses: Unauthorized: description: Missing or invalid authentication content: application/json: schema: $ref: '#/components/schemas/Error' example: error: code: UNAUTHORIZED message: Invalid or missing API key request_id: req_abc123 Forbidden: description: > Insufficient permissions (`FORBIDDEN`), or the agent is outside the key's `allowed_agent_ids` (`AGENT_NOT_ACCESSIBLE`) content: application/json: schema: $ref: '#/components/schemas/Error' examples: missingPermission: value: error: code: FORBIDDEN message: 'API key lacks required permission: agents:write' request_id: req_abc123 agentNotAccessible: value: error: code: AGENT_NOT_ACCESSIBLE message: API key does not have access to this agent request_id: req_abc123 NotFound: description: Resource not found content: application/json: schema: $ref: '#/components/schemas/Error' example: error: code: NOT_FOUND message: Agent not found request_id: req_abc123 RateLimited: description: Too many requests for this API key (60/minute or 1,000/hour by default) headers: Retry-After: description: >- Seconds to wait before retrying — 60 for the minute window, 3600 for the hour window schema: type: integer X-RateLimit-Limit: schema: type: integer X-RateLimit-Remaining: schema: type: integer X-RateLimit-Reset: schema: type: integer content: application/json: schema: $ref: '#/components/schemas/Error' example: error: code: RATE_LIMITED message: Rate limit exceeded. Try again in 60 seconds. request_id: req_abc123 securitySchemes: apiKey: type: apiKey in: header name: X-API-Key description: | API key for external access. Format: `tp_live_<32-hex-chars>`. Create keys in the TalkPilot Dashboard under Settings > API. ````