> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talkpilot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Management

> View, filter, and manage call records

The **Anrufe** (Calls) page is where you review, manage, and process call records.

## Call list

All calls are displayed in a filterable, sortable table (desktop) or card view (mobile).

### Filtering

| Filter         | Description                                            |
| -------------- | ------------------------------------------------------ |
| **Search**     | Search by customer name, phone number, or call summary |
| **Status**     | All / Success / Failed                                 |
| **Done**       | All / Done / Not done                                  |
| **Employee**   | Filter by assigned employee (or "unassigned")          |
| **Agent**      | Filter by agent                                        |
| **Date range** | Custom start and end date                              |

### Column customization

Customize which columns are visible and in what order:

1. Click the **column settings** icon in the toolbar
2. Toggle columns on/off
3. Drag columns to reorder them
4. Click **Reset** to restore defaults

Your column preferences are saved locally and persist between sessions.

## Call actions

### Mark as done

Click the checkbox or toggle to mark a call as processed. If your organization has **auto-delete** enabled, done calls are automatically moved to the trash.

### Assign employee

Use the dropdown in the employee column to assign a call to a specific employee. Select "unassigned" to remove the assignment.

### Add notes

Click the note icon to open the note dialog. Notes are free text — use them for follow-up reminders, action items, or additional context.

### Report errors

Click the error icon to flag a call with an issue. Select the error type and add a description.

## Call detail sheet

Click on any call to open the detail side panel:

| Section           | Content                                       |
| ----------------- | --------------------------------------------- |
| **Header**        | Customer name, status, date/time              |
| **Customer info** | Name (editable), request/subject (editable)   |
| **Call status**   | Success/failed dropdown, disconnection reason |
| **Employee**      | Assignment dropdown                           |
| **Duration**      | Call length                                   |
| **Summary**       | AI-generated call summary                     |
| **Transcript**    | Full conversation transcript (expandable)     |
| **Audio**         | Call recording player                         |
| **Notes**         | Add or edit notes                             |

Navigate between calls using the up/down arrows in the detail sheet.

## CSV export

Export your filtered calls as a CSV file:

1. Apply your desired filters
2. Click the **CSV Export** button in the toolbar
3. The file downloads with all visible columns

Filename format: `anrufe_YYYY-MM-DD_HH-mm.csv`

## Bulk operations

### Delete multiple calls

1. Click the **delete mode** button in the toolbar
2. Select calls using the checkboxes
3. Click **Delete selected** to move them to the trash
4. Confirm the action

## Trash (Papierkorb)

Deleted calls are soft-deleted — they're moved to the trash and can be recovered.

| Action                 | Where                                |
| ---------------------- | ------------------------------------ |
| **View trash**         | Settings > Papierkorb                |
| **Restore**            | Click restore icon on a trashed call |
| **Permanently delete** | Click delete icon on a trashed call  |
| **Empty trash**        | Delete all trashed calls at once     |

### Auto-delete

Enable in Settings > Organization: when a call is marked as done, it's automatically moved to the trash.

## Via API

Read call records programmatically — see [Calls API](/api/calls). The API is read-only; call management actions (done, assign, notes) are Dashboard-only.