> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talkpilot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Employee Management

> Manage employee records, status, and availability

Employees are the human staff members your AI agents can route calls to. Manage their availability, contact information, and notification preferences on the **Mitarbeiter** page.

## Employee statuses

Each employee has a status indicating their availability:

| Status                       | Color  | Meaning                 |
| ---------------------------- | ------ | ----------------------- |
| **Anwesend** (Present)       | Green  | Available for calls     |
| **Urlaub** (Vacation)        | Orange | Away on vacation        |
| **Krank** (Sick)             | Red    | On sick leave           |
| **Weiterbildung** (Training) | Blue   | In training             |
| **Notdienst** (Emergency)    | Purple | On-call for emergencies |

Change an employee's status by clicking the status badge on their card and selecting the new status from the dropdown.

## Employee cards

Each employee is displayed as a card showing:

* **Name** — Click to edit inline
* **Phone number** — Contact number for call transfers
* **Email** — Click to edit inline
* **Status badge** — Click to change status
* **Active toggle** — Enable/disable the employee
* **Email notifications** — Toggle whether the employee receives call-related emails (`get_mail`)

## Adding employees

1. Go to **Mitarbeiter** in the sidebar
2. Click **Mitarbeiter hinzufuegen** (Add Employee)
3. Fill in the details:
   * **Name** (required)
   * **Phone number** (optional)
   * **Email** (optional)
   * **Select agents** — Which agents this employee is linked to
4. Click **Speichern** (Save)

## Forwarding rules

When creating or editing an employee, you can set up forwarding rules:

| Field                | Description                                              |
| -------------------- | -------------------------------------------------------- |
| **Start date**       | When the forwarding takes effect                         |
| **Substitute**       | Who handles this employee's calls while away             |
| **Responsibilities** | What this employee is responsible for                    |
| **Reasons**          | Why calls should be forwarded (e.g., vacation, training) |

When a forwarding rule is created, a webhook notification is sent (if configured in profile settings).

## Statistics

At the top of the Mitarbeiter page, you'll see:

* **Total employees** — Count across all linked agents
* **Present** — Number currently available
* **Absent** — Number currently unavailable

## Via API

Manage employees programmatically — see [Employees API](/api/employees). Common use case: sync employee status from your HR system.