> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talkpilot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Forwarding Slots

> Configure priority-based call routing rules

Forwarding slots tell your AI agent how to route calls to the right person. Each slot handles specific case types and has up to 3 priority levels for fallback routing.

## How it works

1. A caller describes their issue to the AI agent
2. The agent matches the issue to a forwarding slot based on the **cases** field
3. The agent tries to reach **Priority 1** first
4. If Priority 1 is unavailable, it tries **Priority 2**, then **Priority 3**
5. If no one is available, the agent handles the call based on its prompt instructions

## Slot configuration

| Field               | Description                              | Example                             |
| ------------------- | ---------------------------------------- | ----------------------------------- |
| **Slot number**     | Sequential identifier                    | `01`, `02`, `03`                    |
| **Cases**           | Comma-separated topics this slot handles | `Rechnungsfragen, Zahlungsprobleme` |
| **Slot assignment** | Name of the person responsible           | `Max Mustermann`                    |
| **Priority 1**      | Primary contact (phone or name)          | `+491701234567`                     |
| **Priority 2**      | First fallback                           | `+491709876543`                     |
| **Priority 3**      | Second fallback                          | `+491705555555`                     |

## Managing slots in the Dashboard

Forwarding slots are configured per agent on the agent detail page:

1. Open **Agenten** > click an agent
2. Scroll to **Weiterleitungsregeln** (Forwarding Rules)
3. Add, edit, or remove slots
4. Changes are saved when you click **Speichern**

## Example setup

| Slot | Cases                      | Assignment       | Priority 1    | Priority 2    |
| ---- | -------------------------- | ---------------- | ------------- | ------------- |
| 01   | Rechnungsfragen, Zahlungen | Max Mustermann   | +491701234567 | +491709876543 |
| 02   | Technischer Support        | Erika Musterfrau | +491705555555 | +491706666666 |
| 03   | Vertraege, Kuendigungen    | Anna Schmidt     | +491701111111 | —             |

## Bulk sync via API

If you manage routing in an external system, use the `PUT` endpoint to replace all slots at once:

```bash theme={null}
curl -X PUT -H "X-API-Key: $TP_KEY" -H "Content-Type: application/json" \
  -d '{"slots": [{"slotnummer": "01", "cases": "Billing", "prioritaet_1": "+49170..."}]}' \
  "$TP_BASE/agents/{agentId}/forwarding-slots"
```

See [Forwarding Slots API](/api/forwarding-slots) for details.