> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talkpilot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# TalkPilot Dashboard

> Navigate the TalkPilot Dashboard and understand key concepts

TalkPilot is an AI-powered call center management platform. AI agents handle inbound phone calls, route callers to the right employees, answer questions from a knowledge base, and integrate with your existing systems.

## Key concepts

| Concept             | Description                                                               |
| ------------------- | ------------------------------------------------------------------------- |
| **Agent**           | An AI voice bot with a phone number that handles calls                    |
| **Employee**        | A human staff member that agents can transfer calls to                    |
| **Tool**            | A function the agent can invoke during calls (API calls, transfers, etc.) |
| **Knowledge Base**  | Documents the agent can search for answers                                |
| **Forwarding Slot** | A routing rule that maps call topics to employees                         |
| **Organization**    | Your workspace — agents, employees, and settings are scoped to it         |

## Dashboard navigation

| Page               | Path              | Description                                        |
| ------------------ | ----------------- | -------------------------------------------------- |
| **Dashboard**      | `/`               | Statistics, recent calls, KPI overview             |
| **Anrufe**         | `/anrufe`         | Call list with filtering, search, and detail views |
| **Mitarbeiter**    | `/mitarbeiter`    | Employee management and status                     |
| **Agenten**        | `/agenten`        | AI agent list and configuration                    |
| **Performance**    | `/performance`    | Detailed call analytics and quality scores         |
| **Telefonnummern** | `/telefonnummern` | Phone number management (admin only)               |
| **Organisationen** | `/organisationen` | Organization and team management (admin only)      |
| **Settings**       | `/settings`       | Profile, API keys, trash, appearance               |

## Getting started

1. **[Set up an agent](/agent-setup)** — Create or add an AI agent
2. **[Write a prompt](/prompt-and-greeting)** — Configure what the agent says and does
3. **[Choose a voice](/voice-and-speech)** — Select the agent's voice and speech settings
4. **[Add employees](/employee-management)** — Link human staff for call routing
5. **[Configure forwarding](/forwarding-slots)** — Define how calls are routed
6. **[Upload knowledge](/knowledge-base)** — Give the agent information to reference
7. **[Set business hours](/schedule-and-vacation)** — Configure when the agent is active