> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talkpilot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Performance Control

> Analyze call quality, KPIs, and failure patterns

The Performance Control page provides detailed call analytics and quality insights beyond the Dashboard overview.

## Features

### Search and filter

Filter calls by:

* **Search query** — Customer name, phone number, summary
* **Agent** — Filter by specific agent
* **Date range** — Custom time period

### KPI overview

Summary statistics cards showing:

* Total calls in the period
* Success rate
* Average call duration
* Quality score averages

### Call quality scores

Each call receives an AI-generated quality score (1-10). The Performance Control page lets you:

* Sort calls by score
* Identify low-scoring calls that need review
* Track score trends over time

### Failure analysis

Analyze why calls fail:

* **Disconnection reasons** — user\_hangup, call\_transfer, agent\_hangup
* **Pattern identification** — Find recurring issues

### Top customers

See which callers contact you most frequently, helping identify:

* Repeat callers who may need proactive outreach
* High-volume customers for priority handling

### Expandable detail rows

Click on any call row to expand it and see:

* Full call details
* Latency data
* Transcript excerpts
* Quality metrics