Get performance record details

curl --request GET \
  --url https://api.talkpilot.io/v1/agents/{agentId}/performance/{statisticId} \
  --header 'X-API-Key: <api-key>'

import requests

url = "https://api.talkpilot.io/v1/agents/{agentId}/performance/{statisticId}"

headers = {"X-API-Key": "<api-key>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {'X-API-Key': '<api-key>'}};

fetch('https://api.talkpilot.io/v1/agents/{agentId}/performance/{statisticId}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.talkpilot.io/v1/agents/{agentId}/performance/{statisticId}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "X-API-Key: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.talkpilot.io/v1/agents/{agentId}/performance/{statisticId}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("X-API-Key", "<api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://api.talkpilot.io/v1/agents/{agentId}/performance/{statisticId}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["X-API-Key"] = '<api-key>'

response = http.request(request)
puts response.read_body

{
  "id": "9f1c2d3e-4a5b-6c7d-8e9f-0a1b2c3d4e5f",
  "call_id": "lk_call_abc123",
  "caller_phone": "+491701234567",
  "agent_phone_number": "+4930123456",
  "agent_id": "550e8400-e29b-41d4-a716-446655440000",
  "duration_seconds": 184,
  "disconnect_reason": "user_hangup",
  "session_status": "completed",
  "e2e_latency_p90": 1.42,
  "e2e_latency_median": 0.98,
  "e2e_latency_min": 0.61,
  "transcription_latency_p90": 0.31,
  "transcription_latency_median": 0.22,
  "transcription_latency_min": 0.14,
  "llm_latency_p90": 0.82,
  "llm_latency_median": 0.55,
  "llm_latency_min": 0.33,
  "tts_latency_p90": 0.29,
  "tts_latency_median": 0.21,
  "tts_latency_min": 0.12,
  "llm_total_tokens": 4820,
  "llm_prompt_tokens": 4120,
  "llm_completion_tokens": 700,
  "pre_call_variables": {
    "caller_name": "Hans Meier"
  },
  "extracted_variables": {
    "appointment_date": "2026-04-02"
  },
  "llm_provider": "openai",
  "llm_model": "gpt-4o-mini",
  "tts_provider": "elevenlabs",
  "stt": "deepgram",
  "pipeline_mode": "stt_llm_tts",
  "created_at": "2026-03-19T10:30:00Z",
  "final_result": {
    "outcome": true,
    "outcome_label": "success",
    "final_score": 8,
    "summary_reasoning": "Termin erfolgreich vereinbart, keine Rueckfragen offen."
  },
  "prompt_fingerprint": "3b1f0c9d8e7a6b5c4d3e2f1a0b9c8d7e6f5a4b3c2d1e0f9a8b7c6d5e4f3a2b1c",
  "assistant_misunderstood_multiple_times": {
    "detected": false,
    "reasoning": "Keine Rueckfragen des Assistenten notwendig.",
    "score_impact": 0
  },
  "repeated_same_sentence": {
    "detected": false,
    "reasoning": "Keine Wiederholungen erkannt.",
    "score_impact": 0
  },
  "abrupt_end_without_goodbye": {
    "detected": false,
    "reasoning": "Gespraech wurde regulaer beendet.",
    "score_impact": 0
  },
  "connection_issue_repeated": {
    "detected": false,
    "reasoning": "Stabile Verbindung.",
    "score_impact": 0
  },
  "assistant_policy_violation": {
    "detected": false,
    "reasoning": "Keine Richtlinienverstoesse.",
    "score_impact": 0
  },
  "technical_error": {
    "detected": false,
    "reasoning": "Keine technischen Fehler.",
    "score_impact": 0
  },
  "early_hangup_by_caller": {
    "detected": false,
    "reasoning": "Anrufer blieb bis zum Ende in der Leitung.",
    "score_impact": 0
  },
  "transcript": [
    {
      "role": "assistant",
      "text": "Guten Tag, Praxis Mustermann, was kann ich fuer Sie tun?",
      "timestamp": "2026-03-19T10:30:02Z",
      "time_sec": 2.1
    },
    {
      "role": "user",
      "text": "Ich moechte einen Termin am zweiten April.",
      "timestamp": "2026-03-19T10:30:09Z",
      "time_sec": 9.4
    },
    {
      "role": "tool_call_invocation",
      "tool_call_id": "call_7Hd2",
      "name": "check_availability",
      "arguments": "{\"date\":\"2026-04-02\"}",
      "time_sec": 10.8
    },
    {
      "role": "tool_call_result",
      "tool_call_id": "call_7Hd2",
      "successful": true,
      "content": "{\"slots\":[\"09:00\",\"14:30\"]}",
      "time_sec": 11.6
    }
  ]
}

Performance

Get performance record details

Returns a single performance record including the full transcript (speech turns plus tool calls and their results, chronologically sorted by time_sec).

Personal data in the transcript is partially redacted before it is stored (phone numbers, e-mail addresses, IBANs and digit runs of 7+); names and addresses remain in clear text. Internal debug logs are never returned.

Requires the performance:read permission. With Dashboard JWT auth this endpoint is restricted to the super_admin, dev_admin and dev_employee roles.

GET

agents

{agentId}

performance

{statisticId}

Get performance record details

curl --request GET \
  --url https://api.talkpilot.io/v1/agents/{agentId}/performance/{statisticId} \
  --header 'X-API-Key: <api-key>'

import requests

url = "https://api.talkpilot.io/v1/agents/{agentId}/performance/{statisticId}"

headers = {"X-API-Key": "<api-key>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {'X-API-Key': '<api-key>'}};

fetch('https://api.talkpilot.io/v1/agents/{agentId}/performance/{statisticId}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.talkpilot.io/v1/agents/{agentId}/performance/{statisticId}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "X-API-Key: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.talkpilot.io/v1/agents/{agentId}/performance/{statisticId}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("X-API-Key", "<api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://api.talkpilot.io/v1/agents/{agentId}/performance/{statisticId}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["X-API-Key"] = '<api-key>'

response = http.request(request)
puts response.read_body

{
  "id": "9f1c2d3e-4a5b-6c7d-8e9f-0a1b2c3d4e5f",
  "call_id": "lk_call_abc123",
  "caller_phone": "+491701234567",
  "agent_phone_number": "+4930123456",
  "agent_id": "550e8400-e29b-41d4-a716-446655440000",
  "duration_seconds": 184,
  "disconnect_reason": "user_hangup",
  "session_status": "completed",
  "e2e_latency_p90": 1.42,
  "e2e_latency_median": 0.98,
  "e2e_latency_min": 0.61,
  "transcription_latency_p90": 0.31,
  "transcription_latency_median": 0.22,
  "transcription_latency_min": 0.14,
  "llm_latency_p90": 0.82,
  "llm_latency_median": 0.55,
  "llm_latency_min": 0.33,
  "tts_latency_p90": 0.29,
  "tts_latency_median": 0.21,
  "tts_latency_min": 0.12,
  "llm_total_tokens": 4820,
  "llm_prompt_tokens": 4120,
  "llm_completion_tokens": 700,
  "pre_call_variables": {
    "caller_name": "Hans Meier"
  },
  "extracted_variables": {
    "appointment_date": "2026-04-02"
  },
  "llm_provider": "openai",
  "llm_model": "gpt-4o-mini",
  "tts_provider": "elevenlabs",
  "stt": "deepgram",
  "pipeline_mode": "stt_llm_tts",
  "created_at": "2026-03-19T10:30:00Z",
  "final_result": {
    "outcome": true,
    "outcome_label": "success",
    "final_score": 8,
    "summary_reasoning": "Termin erfolgreich vereinbart, keine Rueckfragen offen."
  },
  "prompt_fingerprint": "3b1f0c9d8e7a6b5c4d3e2f1a0b9c8d7e6f5a4b3c2d1e0f9a8b7c6d5e4f3a2b1c",
  "assistant_misunderstood_multiple_times": {
    "detected": false,
    "reasoning": "Keine Rueckfragen des Assistenten notwendig.",
    "score_impact": 0
  },
  "repeated_same_sentence": {
    "detected": false,
    "reasoning": "Keine Wiederholungen erkannt.",
    "score_impact": 0
  },
  "abrupt_end_without_goodbye": {
    "detected": false,
    "reasoning": "Gespraech wurde regulaer beendet.",
    "score_impact": 0
  },
  "connection_issue_repeated": {
    "detected": false,
    "reasoning": "Stabile Verbindung.",
    "score_impact": 0
  },
  "assistant_policy_violation": {
    "detected": false,
    "reasoning": "Keine Richtlinienverstoesse.",
    "score_impact": 0
  },
  "technical_error": {
    "detected": false,
    "reasoning": "Keine technischen Fehler.",
    "score_impact": 0
  },
  "early_hangup_by_caller": {
    "detected": false,
    "reasoning": "Anrufer blieb bis zum Ende in der Leitung.",
    "score_impact": 0
  },
  "transcript": [
    {
      "role": "assistant",
      "text": "Guten Tag, Praxis Mustermann, was kann ich fuer Sie tun?",
      "timestamp": "2026-03-19T10:30:02Z",
      "time_sec": 2.1
    },
    {
      "role": "user",
      "text": "Ich moechte einen Termin am zweiten April.",
      "timestamp": "2026-03-19T10:30:09Z",
      "time_sec": 9.4
    },
    {
      "role": "tool_call_invocation",
      "tool_call_id": "call_7Hd2",
      "name": "check_availability",
      "arguments": "{\"date\":\"2026-04-02\"}",
      "time_sec": 10.8
    },
    {
      "role": "tool_call_result",
      "tool_call_id": "call_7Hd2",
      "successful": true,
      "content": "{\"slots\":[\"09:00\",\"14:30\"]}",
      "time_sec": 11.6
    }
  ]
}

Authorizations

X-API-Key

string

header

required

API key for external access. Format: tp_live_<32-hex-chars>. Create keys in the TalkPilot Dashboard under Settings > API.

Path Parameters

agentId

string<uuid>

required

Agent UUID

statisticId

string<uuid>

required

Performance record UUID (call_statistics.id)

Response

Performance record details

Full performance record including the transcript

string<uuid>

call_id

string

External call ID (e.g. LiveKit) — links to the calls resource

caller_phone

string | null

agent_phone_number

string | null

agent_id

string<uuid> | null

duration_seconds

integer

Call duration in seconds

disconnect_reason

string | null

session_status

string | null

e2e_latency_p90

number | null

End-to-end response latency, 90th percentile (seconds)

e2e_latency_median

number | null

e2e_latency_min

number | null

transcription_latency_p90

number | null

Speech-to-text latency, 90th percentile (seconds)

transcription_latency_median

number | null

transcription_latency_min

number | null

llm_latency_p90

number | null

Language model latency, 90th percentile (seconds)

llm_latency_median

number | null

llm_latency_min

number | null

tts_latency_p90

number | null

Text-to-speech latency, 90th percentile (seconds)

tts_latency_median

number | null

tts_latency_min

number | null

llm_total_tokens

integer | null

llm_prompt_tokens

integer | null

llm_completion_tokens

integer | null

pre_call_variables

object | null

Variables handed to the agent before the call started

extracted_variables

object | null

Variables the agent extracted during the call

llm_provider

string | null

llm_model

string | null

tts_provider

string | null

stt

string | null

Speech-to-text provider

pipeline_mode

string | null

created_at

string<date-time> | null

final_result

object | null

Overall automated evaluation of the call

Show child attributes

prompt_fingerprint

string | null

SHA-256 of the prompt template used — groups calls of the same prompt version

assistant_misunderstood_multiple_times

object | null