Calls

Calls are read-only records created by the system when an agent handles a phone call. The API provides two levels of detail: a summary view (list) and a full detail view (individual call).

List vs detail view

Field	List	Detail
Basic info (name, phone, duration, status)	yes	yes
`call_summary`	yes	yes
`transcript`	—	yes
`audio_file_url`	—	yes
`final_score`	—	yes

Data model

Field	Type	Description
`id`	uuid	Call record identifier
`call_id`	string	LiveKit call identifier
`customer_name`	string	Caller’s name (if tracked)
`customer_request`	string	Subject of the call
`phone_number`	string	Caller’s phone number
`duration`	integer	Call duration in seconds
`done`	boolean	Whether the call has been processed
`general_success`	boolean	Whether the call was successful
`disconnection_reason`	string	`user_hangup`, `agent_hangup`, `call_transfer`, `unknown`; outbound calls also `busy`, `no_answer`, `dial_error`
`call_summary`	string	AI-generated call summary
`employee`	string	Assigned employee name
`note`	string	Manual note added by staff
`agent_id`	uuid	Agent that handled the call
`is_purged`	boolean	Whether sensitive data has been purged
`deleted_at`	datetime	Soft-delete timestamp (null if not deleted)
`created_at`	datetime	Call start timestamp
`updated_at`	datetime	Last update timestamp

Detail-only fields:

Field	Type	Description
`transcript`	string	JSON string of conversation `[{"role":"agent","text":"..."},...]`
`audio_file_url`	string	Recording URL as stored by the voice agent. It is not re-signed by the API and may have expired — use the Dashboard for playback
`final_score`	number	AI-generated quality score (1-10)

Endpoints

List calls

GET /v1/agents/{agentId}/calls

Permission: calls:read | Pagination: yes (ordered by created_at descending) Soft-deleted calls are excluded by default. Calls that were permanently deleted in the Dashboard trash are never returned, not even with include_deleted=true. Filters:

Parameter	Type	Description
`done`	boolean	Filter by completion status
`from`	datetime	Calls created after this date (ISO 8601)
`to`	datetime	Calls created before this date (ISO 8601)
`phone_number`	string	Exact match on caller phone number
`search`	string	Search in customer name, phone number, or summary
`include_deleted`	boolean	Include soft-deleted calls (default: `false`)

# Calls from the last 7 days that haven't been processed
curl -H "X-API-Key: $TP_KEY" \
  "$TP_BASE/agents/{agentId}/calls?from=2026-03-15T00:00:00Z&done=false"

Get call details

GET /v1/agents/{agentId}/calls/{callId}

Permission: calls:read Returns full call details including transcript and audio URL. Note: Purged calls (is_purged: true) have had their personal data removed by the retention process — expect transcript, audio_file_url, and phone_number to be null.

{
  "id": "call-uuid-1",
  "call_id": "lk_call_abc123",
  "customer_name": "Hans Meier",
  "customer_request": "Frage zu Rechnung #1234",
  "phone_number": "+491701234567",
  "duration": 180,
  "done": true,
  "general_success": true,
  "final_score": 8,
  "disconnection_reason": "user_hangup",
  "call_summary": "Kunde fragte nach Rechnung #1234. Agent konnte Frage beantworten.",
  "transcript": "[{\"role\":\"agent\",\"text\":\"Guten Tag...\"},{\"role\":\"user\",\"text\":\"Hallo...\"}]",
  "audio_file_url": "https://storage.example.com/calls/abc123.wav",
  "employee": "Max Mustermann",
  "note": "Rueckruf vereinbart fuer Donnerstag",
  "is_purged": false,
  "deleted_at": null,
  "agent_id": "550e8400-e29b-41d4-a716-446655440000",
  "created_at": "2026-03-19T10:30:00Z",
  "updated_at": "2026-03-19T10:35:00Z"
}

Transcript format

The transcript field is a JSON string containing an array of message objects:

[
  { "role": "agent", "text": "Guten Tag, wie kann ich Ihnen helfen?" },
  { "role": "user", "text": "Ich habe eine Frage zu meiner Rechnung." },
  { "role": "agent", "text": "Natuerlich, um welche Rechnung geht es?" }
]

Parse it in your application:

const messages = JSON.parse(call.transcript);
messages.forEach(m => console.log(`${m.role}: ${m.text}`));

Common patterns

Pull new calls since last sync

const lastSync = "2026-03-20T00:00:00Z";
const { data: newCalls } = await talkpilot(
  `/agents/${agentId}/calls?from=${lastSync}&limit=100`
);

Export all calls for a date range

const allCalls = [];
let page = 1, totalPages = 1;

while (page <= totalPages) {
  const res = await talkpilot(
    `/agents/${agentId}/calls?from=2026-03-01T00:00:00Z&to=2026-03-31T23:59:59Z&page=${page}&limit=100`
  );
  allCalls.push(...res.data);
  totalPages = res.pagination.pages;
  page++;
}

Agents — Parent resource
Webhooks — Get notified about calls instead of polling
Call Management — Dashboard UI guide

API Resources

Endpoint Reference

Guides

Code Examples

List vs detail view

Data model

Endpoints

List calls

Get call details

Transcript format

Common patterns

Pull new calls since last sync

Export all calls for a date range

​List vs detail view

​Data model

​Endpoints

​List calls

​Get call details

​Transcript format

​Common patterns

​Pull new calls since last sync

​Export all calls for a date range

​Related resources

List vs detail view

Data model

Endpoints

List calls

Get call details

Transcript format

Common patterns

Pull new calls since last sync

Export all calls for a date range

Related resources