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The Anrufe (Calls) page is where you review, manage, and process call records.

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Call list

All calls are displayed in a filterable, sortable table (desktop) or card view (mobile).

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Filtering

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Column customization

Customize which columns are visible and in what order:
  1. Click the column settings icon in the toolbar
  2. Toggle columns on/off
  3. Drag columns to reorder them
  4. Click Reset to restore defaults
Your column preferences are saved locally and persist between sessions.

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Call actions

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Mark as done

Click the checkbox or toggle to mark a call as processed. If your organization has auto-delete enabled, done calls are automatically moved to the trash.

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Assign employee

Use the dropdown in the employee column to assign a call to a specific employee. Select “unassigned” to remove the assignment.

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Add notes

Click the note icon to open the note dialog. Notes are free text — use them for follow-up reminders, action items, or additional context.

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Report errors

Click the error icon to flag a call with an issue. Select the error type and add a description.

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Forward by email

Click Forward in the call detail sheet to send this single call by email to the employee assigned to it. The email uses the same layout as the automatic post-call notification: caller name, number, date, callback number, subject, summary, an audio link and the transcript. Rules:
  • The action only appears when Forward calls by email is enabled for the organization (Settings → Organization).
  • The recipient is always exactly the assigned employee — never a distribution list. Without an assignment, or when the assigned employee has no email address on file, the button stays disabled and says why.
  • Read-only roles (dev_employee) cannot forward.
  • The audio link is freshly signed and expires after one hour; the recording is never attached.

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Call detail sheet

Click on any call to open the detail side panel: Navigate between calls using the up/down arrows in the detail sheet.

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CSV export

Export your filtered calls as a CSV file:
  1. Apply your desired filters
  2. Click the CSV Export button in the toolbar
  3. The file downloads with all visible columns
Filename format: anrufe_YYYY-MM-DD_HH-mm.csv

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Bulk operations

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Delete multiple calls

  1. Click the delete mode button in the toolbar
  2. Select calls using the checkboxes
  3. Click Delete selected to move them to the trash
  4. Confirm the action

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Trash (Papierkorb)

Deleted calls are soft-deleted — they’re moved to the trash and can be recovered.

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Auto-delete

Enable in Settings > Organization: when a call is marked as done, it’s automatically moved to the trash.

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Via API

Read call records programmatically — see Calls API. The API is read-only; call management actions (done, assign, notes) are Dashboard-only.