Employee Management

Employees are the human staff members your AI agents can route calls to. Manage their availability, contact information, and notification preferences on the Mitarbeiter page.

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Employee statuses

Each employee has a status indicating their availability: Change an employee’s status by clicking the status badge on their card and selecting the new status from the dropdown.

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Employee cards

Each employee is displayed as a card showing:

• Name — Click to edit inline
• Phone number — Contact number for call transfers
• Email — Click to edit inline
• Status badge — Click to change status
• Active toggle — Enable/disable the employee
• Email notifications — Toggle whether the employee receives call-related emails (get_mail)

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Adding employees

1. Go to Mitarbeiter in the sidebar
2. Click Mitarbeiter hinzufuegen (Add Employee)
3. Fill in the details:
   • Name (required)
   • Phone number (optional)
   • Email (optional)
   • Select agents — Which agents this employee is linked to
4. Click Speichern (Save)

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Forwarding rules

When creating or editing an employee, you can set up forwarding rules: When a forwarding rule is created, a webhook notification is sent (if configured in profile settings).

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Statistics

At the top of the Mitarbeiter page, you’ll see:

• Total employees — Count across all linked agents
• Present — Number currently available
• Absent — Number currently unavailable

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Via API

Manage employees programmatically — see Employees API. Common use case: sync employee status from your HR system.