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Employees are the human staff members your AI agents can route calls to. Manage their availability, contact information, and notification preferences on the Mitarbeiter page.

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Employee statuses

Each employee has a status indicating their availability:
StatusColorMeaning
Anwesend (Present)GreenAvailable for calls
Urlaub (Vacation)OrangeAway on vacation
Krank (Sick)RedOn sick leave
Weiterbildung (Training)BlueIn training
Notdienst (Emergency)PurpleOn-call for emergencies
Change an employee’s status by clicking the status badge on their card and selecting the new status from the dropdown.

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Employee cards

Each employee is displayed as a card showing:
  • Name — Click to edit inline
  • Phone number — Contact number for call transfers
  • Email — Click to edit inline
  • Status badge — Click to change status
  • Active toggle — Enable/disable the employee
  • Email notifications — Toggle whether the employee receives call-related emails (get_mail)

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Adding employees

  1. Go to Mitarbeiter in the sidebar
  2. Click Mitarbeiter hinzufuegen (Add Employee)
  3. Fill in the details:
    • Name (required)
    • Phone number (optional)
    • Email (optional)
    • Select agents — Which agents this employee is linked to
  4. Click Speichern (Save)

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Forwarding rules

When creating or editing an employee, you can set up forwarding rules:
FieldDescription
Start dateWhen the forwarding takes effect
SubstituteWho handles this employee’s calls while away
ResponsibilitiesWhat this employee is responsible for
ReasonsWhy calls should be forwarded (e.g., vacation, training)
When a forwarding rule is created, a webhook notification is sent (if configured in profile settings).

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Statistics

At the top of the Mitarbeiter page, you’ll see:
  • Total employees — Count across all linked agents
  • Present — Number currently available
  • Absent — Number currently unavailable

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Via API

Manage employees programmatically — see Employees API. Common use case: sync employee status from your HR system.