Features
Search and filter
Filter calls by:- Search query — Customer name, phone number, summary
- Agent — Filter by specific agent
- Date range — Custom time period
KPI overview
Summary statistics cards showing:- Total calls in the period
- Success rate
- Average call duration
- Quality score averages
Call quality scores
Each call receives an AI-generated quality score (1-10). The Performance Control page lets you:- Sort calls by score
- Identify low-scoring calls that need review
- Track score trends over time
Failure analysis
Analyze why calls fail:- Disconnection reasons — user_hangup, call_transfer, agent_hangup
- Pattern identification — Find recurring issues
Top customers
See which callers contact you most frequently, helping identify:- Repeat callers who may need proactive outreach
- High-volume customers for priority handling
Expandable detail rows
Click on any call row to expand it and see:- Full call details
- Latency data
- Transcript excerpts
- Quality metrics
API access
The same data is available programmatically via the Performance API — useful for partners or internal tooling that need read access to a single organization’s QA data without a Dashboard login. Requires an API key with theperformance:read permission,
scoped to that organization.