TalkPilot Dashboard - TalkPilot

TalkPilot is an AI-powered call center management platform. AI agents handle inbound phone calls, route callers to the right employees, answer questions from a knowledge base, and integrate with your existing systems.

Key concepts

Concept	Description
Agent	An AI voice bot with a phone number that handles calls
Employee	A human staff member that agents can transfer calls to
Tool	A function the agent can invoke during calls (API calls, transfers, etc.)
Knowledge Base	Documents the agent can search for answers
Forwarding Slot	A routing rule that maps call topics to employees
Organization	Your workspace — agents, employees, and settings are scoped to it

Page	Path	Description
Dashboard	`/`	Statistics, recent calls, KPI overview
Anrufe	`/anrufe`	Call list with filtering, search, and detail views
Mitarbeiter	`/mitarbeiter`	Employee management and status
Agenten	`/agenten`	AI agent list and configuration
Performance	`/performance`	Detailed call analytics and quality scores
Telefonnummern	`/telefonnummern`	Phone number management (admin only)
Organisationen	`/organisationen`	Organization and team management (admin only)
Settings	`/settings`	Profile, API keys, trash, appearance

Getting started

Set up an agent — Create or add an AI agent
Write a prompt — Configure what the agent says and does
Choose a voice — Select the agent’s voice and speech settings
Add employees — Link human staff for call routing
Configure forwarding — Define how calls are routed
Upload knowledge — Give the agent information to reference
Set business hours — Configure when the agent is active