Dashboard & Analytics

The Dashboard (home page) gives you a quick overview of your call center performance.

Statistics cards

The top section shows key metrics for the selected time period:

Card	Description
Total Calls	Number of calls received
Successful Calls	Count and success rate percentage
Failed Calls	Count and failure rate percentage
Average Duration	Average call length (MM:SS format)
Total Duration	Combined call time

Filter the statistics by time period:

The selected filter is saved and persists between sessions.

Below the statistics, the Dashboard shows the 12 most recent active calls in a card grid. Click any call to open the detail sheet.

Use the Dashboard as a morning check-in to review yesterday’s call volume and success rate
Monitor the failure rate — a sudden increase may indicate configuration issues
Check average duration trends — unusually long or short calls may need investigation