Roles
Super-Admin
Full access to everything. Can see all organizations, all agents, and all data.Dev-Admin
Can create agents and manage phone numbers. Can only see agents they created. Full configuration access on their agents.Client-Admin
Can edit assigned agents with limited access (greeting, voice, employees, schedule). Cannot create agents or access phone numbers. Can add existing agents by phone number.Client-Employee
Read-only access to assigned agents. Can add existing agents by phone number. Cannot edit any configuration.Permission matrix
Client-Admin limited access mode
When a Client-Admin opens an agent detail page, they see a simplified view:- Visible: Greeting, voice/speech settings, language, employees, forwarding slots, schedule
- Hidden: System prompt, LLM settings, tools, knowledge base
- Save button: Shows “Save Greeting” instead of “Save”