Roles
Super-Admin
Full access to everything. Can see all organizations, all agents, and all data.Dev-Admin
Can create agents and manage phone numbers. Can only see agents they created. Full configuration access on their agents.Client-Admin
Can edit assigned agents with limited access (greeting, voice, employees, schedule). Cannot create agents or access phone numbers. Can add existing agents by phone number.Client-Employee
Read-only access to assigned agents. Can add existing agents by phone number. Cannot edit any configuration.Permission matrix
| Feature | Super-Admin | Dev-Admin | Client-Admin | Client-Employee |
|---|---|---|---|---|
| View all agents | All | Own only | Assigned only | Assigned only |
| Create agents | Yes | Yes | No | No |
| Add agent by phone | No | No | Yes | Yes |
| Edit agent prompt | Yes | Yes | No | No |
| Edit agent greeting | Yes | Yes | Yes | No |
| Edit LLM settings | Yes | Yes | No | No |
| Edit voice settings | Yes | Yes | Yes | No |
| Configure tools | Yes | Yes | No | No |
| Manage knowledge base | Yes | Yes | No | No |
| Manage employees | Yes | Yes | Yes | No |
| Configure forwarding | Yes | Yes | Yes | No |
| Edit schedule | Yes | Yes | Yes | No |
| View calls | Yes | Yes | Yes | Yes |
| Manage calls (done, notes) | Yes | Yes | Yes | No |
| Delete agents | Yes | Yes | No | No |
| Phone numbers page | Yes | Yes | No | No |
| Organizations page | Yes | Yes | No | No |
| Create organizations | Yes | Yes | No | No |
| API key management | Yes | Yes | Yes | No |
| Trash management | Yes | Yes | Yes | No |
Client-Admin limited access mode
When a Client-Admin opens an agent detail page, they see a simplified view:- Visible: Greeting, voice/speech settings, language, employees, forwarding slots, schedule
- Hidden: System prompt, LLM settings, tools, knowledge base
- Save button: Shows “Save Greeting” instead of “Save”
Route access
| Route | Required roles |
|---|---|
/agenten/new | super_admin, dev_admin |
/telefonnummern | super_admin, dev_admin |
/organisationen | super_admin, dev_admin |
| All other routes | Any authenticated role |