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PATCH
Update a forwarding slot

Authorizations

X-API-Key
string
header
required

API key for external access. Format: tp_live_<32-hex-chars>. Create keys in the TalkPilot Dashboard under Settings > API.

Path Parameters

agentId
string<uuid>
required

Agent UUID

slotId
string<uuid>
required

Forwarding slot UUID

Body

application/json

Partial slot update.

cases
string
slot_belegung
string | null
prioritaet_1
string | null
prioritaet_2
string | null
prioritaet_3
string | null
kunde
string | null

Response

Updated slot

id
string<uuid>
slotnummer
string

Slot number with leading zero, e.g. '01', '02'

Example:

"01"

cases
string

Comma-separated case types this slot handles

Example:

"Rechnungsfragen, Zahlungsprobleme"

slot_belegung
string | null

Primary target of the slot, by convention the same value as prioritaet_1

prioritaet_1
string | null

Primary target: a transfer tool of the agent (transfer_to_<name>) or a text the agent reads out instead of transferring (e.g. Allgemeines Postfach)

prioritaet_2
string | null

Fallback when the primary target is unavailable (same format, e.g. Rückruf vereinbaren -> Allgemeines Postfach)

prioritaet_3
string | null

Second fallback (same format)

kunde
string | null

Free-text customer/segment label for this slot

agent_id
string<uuid> | null
created_at
string<date-time>
updated_at
string<date-time>